Payment
In order to confirm your holiday booking, you are requested to pay 25% of the cost of total package minus the amount paid at the time of holding the booking. Once the availability of the hotels /transfers/activities are confirmed, the customer will be informed using the communication methods submitted at the time of enquiry. After receiving the information from our holiday specialists, you will have to make the payment of 25% of the cost of the total holiday package minus the amount paid at the time of holding the booking. The booking confirmation amount is requested to be paid within 1-2 days of the communication of availability using the payment methods like UPI/Net Banking/Debit Card/Credit Card and PayPal.
The remaining amount of your holiday package booking shall be paid one month before the travel. In case, the travel period is within a month of query, we request to pay the customer to pay the full amount in advance in one go. Once the payment is received by us, we will acknowledge the receiving of the same via Email or on call.
Once the payment of the holiday package is complete, you will receive the invoices and vouchers of your itinerary through an email which will be sent to the email ID provided at the time of the first communication with ONNMYTRIP. In normal circumstances, the vouchers of your travel are provided nearly 48 hours prior to your departure. Invoices are generated once the complete payment is made by the customer and received by ONNMYTRIP.
Reservation
After making the payment of your booking, your details are sent to the post-sale department for further processing and making your reservations final. The respective team will be sending you the invoices, vouchers, receipts and other documents related to your booking using the email provided at the time of booking. For any further query or issue, you can get in touch with the respective team by giving them a call or sending an email at support@onnmytrip.com.
ONNMYTRIP do not keep the record of any card and banking details at the time of your reservation. Every transaction made on www.onnmytrip.com is carried by third-party that give 100% assurance for secured transactions.
Yes! Customers will receive the e-receipt for every successful payment made to ONNMYTRIP. These e-receipts are sent to the customers on their registered email ID.
Yes! During the peak business season when hotels and flights come out sold out, our holiday reservation experts may ask for 100% amount of the holiday package booking cost to confirm the booking and make successful reservation. In certain cases, to avoid any last-minute unavailability of flights/hotels/transfers/activities, our holiday experts may ask for more than 30% for booking confirmation against your holiday package booking.
Yes! Once the payment is received by us, you will receive the invoice stating all the payments made by you to ONNMYTRIP in your registered email ID. For payments like booking holding and booking confirmation amount, you will be acknowledged the receiving of the payment by an email.
No! In usual cases, the vouchers are given to the customers 48 hours prior to the departure date. Invoices for the payments are provided within 3-4 days of receiving the payments.
Cancellation and Refund
You can cancel your booking of holiday package by simply getting in touch with our travel agents on call or by email. You will be requested to submit a written authorization to initiate the cancellation process. Please note that the cancellation process is subject to cancellation fees that is paid by the customer.
The cancellation charges are subject to the days remaining between your travel date and the submitting the cancellation request. – Customers applying for cancellation of package 30 days or more before the departure day shall be charged 25% of the total package cost. – Customers applying for cancellation of package between 29-20 days before the departure day shall be charged 50% of the total package cost. – Customers applying for cancellation of package within 20 days before the departure day shall be charged 100% of the total package cost. – Refund of flight tickets are subject to the respective airline’s cancellation policies at the time of cancellation requested.
Activities Booking Process
For customer who wishes to add more activities during their journey with ONNMYTRIP, they can go through the activities available at the respective destination on the date of travel and fill up the form with the details such as location and time of Pick-up/drop.
Once you have submitted your enquiry about the activity booking, you will receive the call from our holiday specialists with the availability within 4 hours of your query submission.
You can make the payment to ONNMYTRIP using the online payment method such as Debit Card/Credit Card/Net Banking/PayPal/UPI.
Once the payment is made by the customer, the customer will receive all the necessary details of the booked activity on the email ID submitted at the time of communication.
EMI
At present, ONNMYTRIP doesn’t provide EMI facilities for holiday package bookings. However, customers making payments with the credit card can check the same with the respective credit card company.