Welcome to onnmytrip.com. The website named www.onnmytrip.com is constructed to provide the customers a viable amount of information based on the posts, opinions and experiences about the travel agency, destinations, country, industry and more. By using this website of www.onnmytrip.com, it will be considered that the user has acknowledged and bound to agree with the terms and conditions as mentioned in the agreement. We request you to kindly read the terms & conditions/agreements mentioned below carefully prior to use of the website or making any business with www.onnmytrip.com. In case you do not agree with any of the terms and conditions, we strongly recommend you to stop using the website. Furthermore, we strongly recommend the users of www.onnmytrip.com to visit to this page periodically review the changes or amendments done in the agreement. Please note, www.onnmytrip.com reserves the rights to change or modify these terms and conditions without any prior notice and by continue using the website, the user acknowledges and agrees to the updated and modified terms and conditions.
Pricing
Prices of the products and services displayed on www.onnmytrip.com are subject to change without any prior intimation. Furthermore, the prices shown on the website at the time of your reservation may not be the final price for the service/product until the final payment is done and acknowledged by ONNMYTRIP. The prices displayed on the website for various products and services like hotel reservations, transfers, tours, insurance and more shall come either inclusive or exclusive of all taxes and fees applied by the government. Please note that availability of any or all services are subject to change at any point of time till the finalization of your reservation can may lead to change in price quoted based on the next available service as per your preference at the time of reservation. Please note that customer is accountable by the law of India to pay any and all taxes/fees/cess/duty on the cost of products and services purchased/reserved from ONNMYTRIP and need to be paid by the customer only.
Booking and Payments
Online payments done against reservation of any product and service from onnmytrip.com are completely secured using high-end technologies. Customers should note that during any online transaction done on www.onnmytrip.com, we do not store any credit card/debit card/banking detail or any other payment detail of customers in the database or keep any information on our backup systems. Once the transaction to transfer the funds is initiated, the customer is redirected to the payment gateway of the respective service providers and the protocols are followed of the respective payment gateway service provider. Kindly note, onnmytrip.com shall not be held responsible in case of any misuse of information provided by the customer on the payment gateway.
onnmytrip.com acts as an independent agent between the third party service providers and the customers during any product and service purchased from the website of www.onnmytrip.com. At the time of making a purchase on onnmytrip.com, a contract of sale and purchase related with the product/services is made online at the website with the acceptance of the user based on the product/service purchased between the customer and/or onnmytrip.com (when stated) and the third-party service provider and by proceeding further, customer agree to lose the right to challenge the enforceability or legitimacy of the contract involved in the deal on the grounds of being the contract generated electronically and not on paper with authorised signature and seal.
Kindly note, with the acceptance of any purchase of product/service from the website of www.onnmytrip.com, the user is accountable to complete the transaction initiated at the time of purchase. The users are strictly prohibited to indicate the acceptance of purchasing the products/services in the situations when the user doesn’t have the intention of completing the transaction. As per the laws of India, the users shall not initiate the purchase of goods/services when the user is prohibited of purchase/possession of the respective product/service. The user is accountable to comply the applicable laws made by the government of India. With submission of the order of goods/services, the user represents the legal right of purchase/possession of such good/services as per the law of India.
Under the circumstances when a user has made the reservation of hotel room or any other service provided by onnmytrip.com using the credit card, gift card or debit card which is not under the name of the user making the reservation directly, www.onnmytrip.com holds the rights to put the reservation on hold or cancel the reservation until the prior verification on the payment modes and authorization is done. Under such situations, the user is requested to share a copy of the card used along with the photo identification card issued by the government and an authority letter stating the authorization of the use of the debit/credit/gift card by the user with approval of the respective card holder.
Under the situations when the above-mentioned terms and conditions are not met by the user, www.onnmytrip.com reserves the rights to put a hold on the reservation or cancel the booking on the grounds of a fraudulent transaction. Furthermore, onnmytrip.com reserves the rights to requisite and claim the cancellation charges that may become applicable prior to the refund is initiated (if applicable).
Changes in the Reservations and Purchases
All the changes or cancellations are on the sole discretion and as per the terms and conditions of the respective service provider. Kindly note, we at www.onnmytrip.com can take a note of your changes required in your itinerary and forward the same to the service provider and any charges or conditions against the respective product/service purchased from www.onnmytrip.com
Payment Policy
For International Land Packages
• 30 Days Prior to the departure: 25 % of the Total Land Package Cost is required.
• 20 Days Prior to the departure: 50% of the Total Land Package Cost is required.
• Within 20 Days of the departure: 100 % Payment required of the Total Land Package.
For Domestic Land Packages
• 30 Days Prior to the departure: 25 % of the Total Land Package Cost is required.
• 20 Days Prior to the departure: 50 % of the Total Land Package Cost is required.
• 10 Days Prior to the departure: 60 % of the Total Land Package Cost is required.
• Within 10 Days of the departure: 100 % Payment required of the Total Land Package.
Note: If you book any non-refundable service (Hotel/Transfers/Sightseeing), the full amount shall be paid for that respective component at the time of booking.
Cancellation Policy
For International Land Packages
• 30 Days Prior to the departure: 25 % of the Total Land Package Cost will be charged
• 20 Days Prior to the departure: 50% of the Total Land Package Cost will be charged.
• Within 20 Days of the departure: Package will be 100 % non-refundable.
For Domestic Land Packages
• 30 Days Prior to the departure: 25 % of the Total Land Package Cost will be charged.
• 20 Days Prior to the departure: 50 % of the Total Land Package Cost will be charged.
• 10 Days Prior to the departure: 70 % of the Total Land Package Cost will be charged.
• Within 10 Days of the departure: Package will be 100 % non-refundable.
Note: If you book any non-refundable service (Hotel/Transfers/Sightseeing), the full amount shall be paid for that respective component at the time of booking.
Duplicate Reservations
By making your reservation with onnmytrip.com, customer acknowledges and agrees that in case of a duplicate booking is made for the same itinerary, the customer shall be held accountable for all the loss and damage against the forbidden activity and all the expenses caused due to the duplicate booking shall be borne by the customer only.
Services
Statements related with the products and services on the website are for information purpose only and it is possible that not all products and services are available for certain cities/states/countries. By submitting an enquiry about the respective service, the customer can get in touch with us and get to know more about the terms and conditions, exclusions, inclusions and other key information about the reservation on the provided contact details based on your enquiry, origin destination and specifications of the customer. At www.onnmytrip.com, the customers can make reservations for the following products and services:
Hotels
At the time of hotel reservations from the website of www.onnmytrip.com, the customer shall consider going through the terms and conditions, cancellation policies and list of amenities provided at the hotel property based on the room and hotel category of the respective reservation. Where onnmytrip.com try to keep the website updated with the information on the hotel properties listed, at times, the information may not be up to date. Hence it is the responsibility of the customer to check the necessary details their own prior to making a reservation. In the situations when the hotel fails to provide the promised information, onnmytrip.com shall not be held accountable and customers shall deal with the hotel directly.
Holiday Packages
Prior to make a reservation for the holiday packages available on www.onnmytrip.com, the customer shall read all the terms and conditions, inclusions, exclusions, terms and conditions of the hotel property, terms and sightseeing disclaimer to ensure everything expected by the customer is available and covered in the package. Furthermore, customers can get in touch with www.onnmytrip.com by submitting a query about the holiday package to customize the deal and know the final cost as per the inclusions and preferences if available. Kindly note, onnmytrip.com is not liable for any loss caused due to any change in the itinerary due to reasons beyond our control.
Sightseeing Tours and Transfers
While making the sightseeing tours reservation with onnmytrip.com, the customer will find the choice of transfer types i.e. SIC basis (Seat in Coach) and private tours. SIC are the types of transfers and tours where a number of travellers are added to one ride and share the ride across the tour based on the similar itinerary. Please note, SIC tours may cause a bit of waiting time at the airports, hotels and attractions. Furthermore, the SIC tours have their fixed timings and customers must follow the instructions about the pick-up time and place to avoid any loss of transfer. Also, sightseeing tours are also subject to additional costs such as camera permission fees, entry fees and other taxes applicable. In case, a customer lose the transfer due to not complying with the instructions of the sightseeing tour, onnmytrip.com shall not be held accountable for any additional cost or charges paid for such trip.
Travel Insurances
onnmytrip.com strongly recommends its customers to avail the travel insurance facility to safeguard the travel against many unforeseen odds whilst travelling to both domestic and international destination. Please note, many holiday packages and deals available on the website do not include travel insurance service in the quoted price. Hence, in case you are have the need of securing your travel with the travel insurance, we request you to kindly get in touch with our holiday expert to get a quotation on the interest travel service with travel insurance included. onnmytrip.com would like to remind you that customers should have a look through the terms and conditions of the travel insurance prior to make a purchase. onnmytrip.com is not liable on the claims and disputes as mentioned by the service provider and all the dispute shall be settled directly between the customer and the insurance service provide
Delivery of Services and Products
Hotel Reservation
When a customer make a hotel reservation with onnmytrip.com.com, the customer will receive a confirmation voucher on the provided email ID of a successful reservation after making the complete payment in time and being acknowledged by www.onnmytrip.com. The voucher will contain all the information about your reservation including but not limited to address of the hotel, contact number of the hotel, emergency contact details of www.onnmytrip.com, meal plan, payment details, date and time of check-in/out and other relevant information. Please note that customer shall keep a print-out of the hotel reservation voucher while travelling as the same is required to be submitted at the hotel at the time of check-in.
Please note that customer is required to have a copy of hotel voucher print-out of each hotel in case of staying in multiple hotels during the journey. onnmytrip.com will not be liable for any refusal of check-in at the hotel due to unavailability of the required documents. In case of some special requests, the confirmation on the requests will be sent to the customer after getting confirmed (if possible) from the hotel and then the hotel voucher will be sent to the customer.
Sightseeing Tours and Transfers
At the time of making reservations for sightseeing tours and transfers, the customers will get a confirmation about their reservation completed within a few hours of making the complete payment. Please note, any special request will be processed with the consent of the service provider and after an approval the sightseeing/transfer voucher will be sent to the customer. The voucher will contain the information about the reservation including pick-up point, time of pick-up, dates of travel, sightseeing tour specifications, details of payment, supplier details, contact number of the representative, emergency contact details and all the other relevant information required. Furthermore, the selection of tour type i.e. private and SIC will be shared to you and customer shall take a note about SIC transfers as they are subject to some waiting time at the airport and/or hotels.
Holiday Package
The confirmation of a holiday package booked with onnmytrip.com may take at least 24 hours to get the confirmation after the complete payment is done. Our holiday expert team will get in touch with the customer explaining the specifications whilst sending a confirmation voucher on the provided email-ID along with all the information containing including but not limited to travel dates, day-wise itinerary, inclusions and more.
Travel Insurance
When a customer purchases a travel insurance for their trip, a confirmation email is sent to the customer within a few hours of making the complete payment on the provided email-ID. The confirmation email will contain all the specifics of the travel insurance and in case the customer requests to have a physical copy of the same, additional cost and time will apply.
Third Party Service Providers
OnnMyTrip is only providing assistance services by carrying out the booking procedure for its user/customer with the service providers, which are solely based upon the consent given by the user/customer. In case of any inadequacy in services or product supplied or provided by the third party i.e. owner or the management of the hotel/restaurant/land service provider/transportation etc., OnnMyTrip shall not be held liable for the same. OnnMyTrip shall be immune from any kind of loss or damage caused to the user during the course of travel, stay or the entire trip and is immune against any demand of compensation/reimbursement/refund.
Any dispute between the customer and the service provider shall be addressed directly and onnmytrip.com will not be accountable for any refund during the part or complete trip whatsoever.
Terms for Products and Services
There are some products and services provided by www.onnmytrip.com that are under specific governing terms and conditions that are imposed apart from the terms and conditions mentioned above for every product and service of similar stature. Prior to booking or making reservations of such products and services, we strongly recommend to our customer to obtain all the information related to these products and services that can bring exclusion to the limitations of liability as well as other contributing terms and conditions on restrictions, cancellations and amendments in the reservation. Furthermore, some of such terms and conditions of the discussed products and services may include the terms and conditions mentioned above as well as any other part of the website when used.
Travel Document Requirements
While booking any product or services from ONNMYTRIP, the user agrees that neither ONNMYTRIP nor the affiliated partners/consolidators are liable for any cancellation of hotel and other services due to incompetency in obtaining required travel documents and necessary permissions by the user. ONNMYTRIP strongly suggest to prepare all necessary documents including valid passport for at least 6 months from the date of return, approved visa by the concerned embassy, medical certificates by the doctor (if required) and other travel related documents prior to booking with us.
In addition, there are several countries, regions and cities that require special medical documents approved in terms of vaccination and fitness of the traveller. We strongly recommend our customers to make prior research and contact the authorized government tourism authorities of the respective country/region/city to know the health related documents required for travelling to such destination. Please note, onnmytrip.com is not liable in case of any denial on arrival to the respective destination due to unavailability of such documents.
Content Sharing from Users
We at onnmytrip.com provide the users a platform to exchange information including but not limited to the ideas, opinions, and videos, multimedia and more falling under the term Content. By submitting the content on the website of www.onnmytrip.com the customers agrees to be responsible of the availability of such content on the website. Please note, that www.onnmytrip.com and its subsidiaries, affiliates, partners, employees, parenting company and sister concerned websites are not accountable for any content posted by the customer or any third party representing the customer. At the sole discretion of www.onnmytrip.com, we reserve the rights to refuse any posting or remove the content posted by the customer on the website and platform for any reason including but not limited to the breach of the terms and conditions as mentioned above or deemed unlawful or subject to objection in any way.
Furthermore, by submitting the content on our website, the customer gives the unrestricted permission to www.onnmytrip.com to use, remove, translate, publicize, edit, modify, republish and rearrange the content provided by you in the whole or part for any promotional or commercial use of the website.
In addition, by submitting the content on the website, the customer acknowledges the availability of the rights and license to use the content and having the authority of the content he/she has been publishing on the website of www.onnmytrip.com.
Links to the Third Party Websites
To ensure the best possible availability of information, there are many links available on various pages of the websites that may lead to the websites of third-party service providers. Please note, onnmytrip.com do not have any control over these websites and its privacy policies/terms and conditions/terms of use and are provided for references only. Hence, onnmytrip.com shall not be held accountable for any breach of privacy or considered to be a part of activities done by these